Store Policies

Online Shopping

At Robyn’s Nest, we value our customers and their privacy.   We are committed to protecting your personal information and providing a secure online shopping experience, and we believe all internet transactions should be convenient, reliable and secure.   

Inventory

PLEASE NOTE: Not all items (fabric excluded) are always in stock.  For your convenience, we make a large variety of product available to you on our website, and this may cause shipping delays.  Once an item has been ordered from our distributors for you, it cannot be cancelled.  All orders ship complete.  

Payment Options

We accept Visa, Mastercard, Apple Pay, and After Pay.


Refund Policy

  • Let's make returns easy and straight forward...

    • Most of our products may be returned for a STORE CREDIT within 30 days of original purchase, provided they are unopened and in "like-new" condition.

    • Any shipping on returns will be paid by the buyer, unless the mistake is ours (we ship you the wrong item, we ship you too many of something, not enough, etc.).

    • The returned goods must include a copy of the receipt, your e-mail address, shipping address, and phone number so we can get the item back in stock.

  • No restocking fee, just a wonderful store credit which can be spent at your convenience.  We'll take care of you as best we can.

  • The following items are non-refundable:

    • Custom-made kits

    • Books and patterns (due to copyright restrictions)

    • Fabric

    • Batting

    • Gift Cards

    • Back-ordered items – we do not offer refunds, unless there has been a discontinuation of the item by the manufacturer. Items often back-order during a sales event. Once the back-ordered item arrives, we will promptly ship it to you.

Cancelled Orders

  • If you changed your mind and want to cancel your order, you will receive a STORE CREDIT to use on a future purchase.

Special Orders

All special orders are final. No exchanges or refunds.

If you wish to place a special order, we require full payment and then we will place your order for the requested item.

Shipping Charges will be applied to all special orders.

Special orders can take 2-8 weeks for delivery depending on the item. Upon arrival of your item, it will be shipped to you immediately or we will contact you for local pick up.

Holding Requests - Local residents only at this time.

Currently, we are unable to hold or reserve merchandise without payment. If you will be away and would like to ensure you secure a specific product, please place an online order in advance and select the pickup option to reserve your item(s). You will be notified when your order is ready.

Gift Certificate Policy

1. **Issuance and Validity**

Purchase:

-        Gift certificates can be purchased online.

-        Each certificate will be issued with a unique code for redemption purposes.

Expiration Date:

-        Unless otherwise stated, gift certificates expire one year from the date of issuance.

-        The expiration date will be clearly indicated on the certificate.

Non-Refundable:

-         All gift certificate sales are final.

-        They cannot be returned or exchanged for cash, except where required by law.

2. **Redemption**

Online Use:

-         Gift certificates can be redeemed online, unless specified otherwise.

Partial Redemption:

-        If the full value of the gift certificate is not used in a single transaction, the remaining balance will be available for future use until the expiration date.

Multiple Certificates:

-         Multiple gift certificates can be used in a single transaction, but they cannot be combined with other promotions or discounts unless specified.

3. **Restrictions**

Non-Transferable:

- Gift certificates are non-transferable and can only be used by the person to whom they were issued unless otherwise noted.

Lost or Stolen Certificates:

-  We are not responsible for lost, stolen, or damaged gift certificates. Lost or stolen certificates will not be replaced.

Non-Redeemable for Cash: 

- Gift certificates cannot be redeemed for cash or credit, except where required by law.

4. **Fraud Prevention**

Verification:

-        We reserve the right to verify the identity of the certificate holder and to refuse redemption if fraud is suspected.

Suspension:

-        In cases of suspected fraud or misuse, we reserve the right to suspend the use of the gift certificate without notice.

5. **Changes to Policy**

Modifications:

-        We reserve the right to modify or update this policy at any time without prior notice. Any changes will be posted on our website and will apply to all gift certificates issued after the change.

6. **Contact Information**

Support:

 For questions or concerns regarding the use of gift certificates, please contact our customer service team at Contact Us. This policy is effective as of September 1, 2024.    

Thank you for understanding.